I. PURPOSE AND SCOPE OF DATA COLLECTION
The data collected on the website includes: full name, email, phone number, and customer address. These are mandatory pieces of information that we require members to provide when requesting consultation or purchasing products, so that we can contact and confirm with customers via the website to ensure consumer rights.
Members are responsible for the confidentiality and safekeeping of all activities under the information they provide and their email accounts.
II. SCOPE OF INFORMATION USE
We use the information provided by members to:
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Contact and confirm orders and delivery upon members’ requests;
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Provide product information to customers upon request;
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Send marketing emails and promotional information about goods we sell;
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Send notifications about website activities;
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Communicate with and resolve issues with users in special cases;
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Not use users’ personal information beyond purposes of verification and contact related to transactions;
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Comply with requests from judicial authorities, including the Procuracy, Courts, or Police, related to any legal violations of customers.
III. INFORMATION STORAGE PERIOD
Members’ personal data will be stored until the management team receives a request for deletion. In all cases, members’ personal information will be securely stored on our servers.
IV. INDIVIDUALS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION
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Website management team;
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The customer who owns the personal information;
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Competent legal authorities of Vietnam;
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Partners involved in your transactions, such as shipping companies.
V. ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION
HỘ KINH DOANH ADAM STORE PHỐ HUẾ
Address: No. 81 Phố Huế, Phạm Đình Hổ Ward, Hai Bà Trưng District, Hanoi City, Vietnam
Business Registration Certificate: 8521690389-001 issued on 25/03/2024 by the People’s Committee of Hai Bà Trưng District
Email: mhuong151985@gmail.com | Hotline: 082 6313579
VI. MEANS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR PERSONAL DATA
Members have the right to check, update, modify, or delete their personal information by contacting the website management team.
Members can also submit complaints regarding data privacy by contacting the website management team. Upon receiving feedback, we will verify the information and, if the complaint is valid, take appropriate measures in a timely manner.
VII. MECHANISM FOR RECEIVING AND HANDLING CONSUMER COMPLAINTS
If customers find that their personal information is being used for unintended purposes or outside the permitted scope, they can email or call: mhuong151985@gmail.com | Hotline: 082 6313579 to file a complaint and provide evidence to the management team.
The management team commits to respond immediately or within a maximum of 24 working hours from the time the complaint is received.
